Refund & Returns Policy

• Consumer cancellation rights

This clause 13 only applies to you if you are a consumer.

• You have 14 days from the delivery date to change your mind and cancel yourThis does not apply to perishable products, bespoke or personalised products, or any products that have a protective or hygiene seal (eg underwear, beauty products, pierced jewellery, DVDs, video games etc) if that seal has been broken.
• To cancel your order, please email us at [email protected]. You can also use the cancellation form available here https://www.stubuddy.co.uk/cancellation-form. To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.
• If you have already received your order, you must return the products to us within 14 days of telling us that you want to cancel your The deadline is met if you send the products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back (whichever is earlier).
• Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your
• Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us. OR We offer free returns. For information on how to return your products to us, go to https://stubuddy.co.uk/refund-returns-policy/ .
• We will provide you with a full refund (including basic delivery charges) as soon as possible. If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.
• We will issue your refund to the same payment method you used when you placed your

• Faulty products—consumers

This clause 14 only applies to you if you are a consumer.

• The products that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with our contract with you.
• During the expected lifespan of your product, you are entitled to the following:

Up to 30 days:	If your product is faulty, you can get an immediate refund.
Up to six months:	If the product cannot be repaired or replaced, then you are entitled to a full refund in most cases.
Up to six years:	If the product does not last a reasonable length of time, you may be entitled to some money back.

• This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 13 For more detailed information on your rights, go to [insert website] or visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
• If your products are faulty or misdescribed, please contact us as soon as reasonably possible.

• Faulty products—business customers

This clause 15 only applies to you if you are a business customer.

• We warrant that the products will, for a period of three months from the date of delivery (as described in clause 4) (Warranty Period):
  • conform in all material respects to their product descriptions on the site;
  • be free from material defects in design, material and workmanship; and
  • be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
• As your sole and exclusive remedy, we will (at our option) repair or replace OR repair, replace or refund any products that do not comply with clause 1, provided that:
  • you notify us by email to [email protected] within the Warranty Period in the case of defects discoverable by a physical inspection, or in the case of latent defects, within 14 days from the date on which you became aware (or should reasonably have become aware) of the defect;
  • you provide us with sufficient information as to the nature and extent of the defects;
  • you give us a reasonable opportunity to examine the defective products; and
  • you return the defective products to us at your

Except as set out in this clause 15, we give no warranties and make no representations in relation to the products, and all warranties and conditions (including the conditions implied by sections 13–15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.